ADA Compliance Pros vs AccessiBe vs Audioeye: Which Accessibility Solution Is Right For You?

  • 26.08.2021
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In this blog post, we’ll be doing a comparison against the leading website accessibility solutions Accessibe, Audioeye and our company – ADA Compliance Pros. 

Being that we have over twelve years of experience evaluating websites for accessibility issues, we have a deep understanding of what these solutions offer and who they are best suited for. 

Below, we provide a thorough comparison of each solution’s strengths and weaknesses and highlight key nuances that will better help you understand which solution is best for your needs. 

Note: If you’re looking for a website accessibility solution that uses a hybrid approach of manual and automated accessibility testing to ensure your protection against website lawsuits, start by taking our Free Accessibility Audit or schedule a free consultation and get a birds-eye view of your accessibility issues and how to address them. 

ADA Compliance Pros: Website Accessibility Specialists

One of our key differentiators is that we provide a level of detail and specificity that other solutions tend to overlook. Usually, when someone reaches out to us, they are new to the world of accessibility technology. 

They have either been blind-sided by an ADA lawsuit by a serial litigant or heard of someone who has. They are stressed and trying to figure out what to do to protect themselves.

That is where our twelve-plus years of experience helping to protect our clients from lawsuits and minimizing the damage of active litigation comes into play.

Because of this, we’ve put a great amount of attention to detail into our processes which we further explain below:

Strengths 

As we serve more customers, we’re continuously refining our system and processes, but there are five areas where our clients let us know they gain the most value. 

1. Lawsuit Protection 

Lawsuits are the number one concern that our clients have when they initially reach out to us to audit their site and for good reason, being that 10 new websites per day are being sued for digital accessibility issues. Knowing that this is our clients’ biggest concern we’ve created a detailed process that directly addresses this issue head-on. 

Since there are dozens upon dozens of accessibility issues a website can have, it’s possible to get sued and not know exactly what you were sued for so the best way to address this and protect yourself is to fix all issues. 

In order to protect clients from lawsuits, our team does a deep dive into the website and tests for every kind of digital accessibility issue, being as broad as a subset of screen readers and browser platforms as possible. These include:

  • Google Chrome
  • Firefox 
  • Safari 
  • Internet Explorer 
  • Microsoft Edge 

Screen Readers 

  • JAWS (Job Access with Speech) 
  • NVDA (Nonvisual Desktop Access) 
  • TalkBack
  • iMax for Mac 

By navigating the website as a real person we can effectively re-create accessibility issues, which enables us to address these issues immediately and catch more than an automated solution, which only catches 30% of issues and also can trigger false positives. Such lack of nuance in your audit report can leave you open for a lawsuit due to not having the context of human consciousness.  

2. Customer Service

When we say customer service is one of our biggest value propositions we don’t mean customer service in its traditional sense like quickly responding to emails or how fast problems are solved. Our perspective of customer service is a high degree of detail that involves our team checking for every type of accessibility issue and listing those issues in an in-depth manual audit report. Our team then walks you through this audit and collaborates with your website developer to ensure the remediation process goes smoothly. Afterward, there’s a second audit we review to confirm that the issues were correctly addressed. 

We train and educate our clients so there’s no need to keep coming back to us every time new content is added to their site. Our goal is not to have our clients indebted to us in any way, but rather to move forward with knowledge of how to incorporate our process into their new content.

3. Fixing Issues On a Code Level 

AI-style solutions use what’s called an “overlay widget” to combat accessibility issues. It’s essentially a line of code that’s placed on your website which then puts an overlay over your entire website. The problem with this approach is that it only fixes problems on the surface and not on a coding level. Only having issues fixed on the surface is a subpar solution that does not guarantee the accessibility of your website to a disabled visitor. For example, if someone with impaired vision visits a website using an overlay widget, they may not see the widget to click on that’ll initiate the increased font size or color change they need in order to navigate the site. 

We layout the blueprint for a developer to fix issues on a coding level which ensures that a website is accessible regardless of the browser that’s being used or the disability the user has. 

4. No Payment Commitments 

One of the most frequent complaints we hear from clients that come to us is the hassle of having to pay an ongoing monthly fee to continue to keep their website accessible. Knowing that this was one of our customer’s biggest pain points, we decided to make our services all-inclusive and not charge extra for services that we feel should be a part of the optimization process. For example, optimizing a website for mobile is included in every audit we conduct. If over 50% of the population exclusively engages with the web on mobile devices, why should we charge more for mobile testing? 

5. Detailed Reporting 

Our reports are designed to guide our clients through a highly litigious process and help developers methodically resolve accessibility issues. Our reports include all non-compliant findings including:

  • Site-wide accessibility issues
  • A detailed explanation of how to remediate issues
  • Steps to replicate the non-accessible issue
  • All on-site PDFs
  • URL of each page audited 
  • Code snippets of where each ADA violation can be found 

We also include a custom accessibility statement, which shows your website’s commitment to attaining WCAG 2.1 Level AA compliance, and an inspection verification badge to showcase your commitment to the process of becoming an accessible website. 

Weaknesses

Our approach to website accessibility is not necessarily a “quick fix” like other software solutions claim to offer. 

If you are in a rush to get your website compliant and are on a pretty tight budget, our service may not be for you. Our auditing process can take up to two weeks because of our attention to detail, although our process takes longer, we’re checking for all accessibility issues to protect you now and in the future. 

We are also priced higher than other AI solutions because we utilize trained technicians that can mimic exactly how someone disabled would interact with your website. We recreate accessibility issues that automated software tend to miss. 

Who is ADA Compliance Pros Best For? 

There are certain attributes that our clients have that let us know they may be the right fit for ADA Compliance Pros:

  1. Your main priority is being protected from lawsuits and you’re looking for experienced professionals who can not only walk you through the remediation process but educate you as well.

  2. You’re not looking to pay monthly to keep your website accessible but, instead, utilize an all-inclusive service that addresses accessibility issues at the forefront.

  3. You value top-notch customer service and a team that can effectively collaborate with developers to ensure the accessibility of your website and minimizes the risk of serial litigation. 

If you are a company or individual who is serious about the protection of your digital assets understand the importance of having a highly trained technician testing your website for compliance and are willing to wait longer to ensure the full protection of your website, our service may be a great fit for you. 

Accessibe: An Affordable Automated Accessibility Solution

Based out of Israel, Accessibe is an automated web accessibility solution that utilizes AI-powered processes and assistive technology to address accessibility requirements needed to become compliant with WCAG 2.1 AA & AAA requirements. 

Accessibe offers different features such as a user interface, CMS integrations, and a suite of accessibility services. 

Strengths 

One of the attributes that quickly stands out about Accessibe is its affordable monthly pricing. Included is a user interface where you can change aspects of your website like keyboard navigation, and screen reader adjustments. 

Accessibe also has an easy installation process that consists of pasting a piece of code into your website which then allows the interface to appear on your website. The entire process takes about two days before it is fully functional on the site. 

Being that Accessibe makes the process of installing their AI-technology on your site really simple, it allows for users that are completely brand new to accessibility to have a sense of security about the compliance of their website. 

Weaknesses

Although Accessibe offers some useful features related to accessibility technology, a few of them don’t stack up when it comes to truly making sure your website is compliant. For example, their AI-powered screen reader cannot fully label image alt tags, which is imperative for the visually impaired when it comes to understanding images. 

Other features that fall short are:

  • Overlay Widget – This is not effective for users with vision impairments and only fixes accessibility issues on the surface of the website but not at the coding level. In fact, there were over 200 lawsuits in 2020, which directly cited widgets as the basis for the lawsuit.

  • Automated Scans – Their AI scans every twenty-four hours but automated scans can give false positives and make you think your website is completely accessible when it’s not. The only solution to this is to have a human look over the website.

  • Monthly Costs – While Accessibe is affordable, they do require a monthly payment to continue using their service and this cost continues to increase the more pages that are on your website and can become a sizable bill pretty quickly. You also remain reliant on them as you never have a chance to learn what makes a website accessible as you create new content.

We’ve also heard some customers with vision disabilities complain that Accessibe’s features are not a full-scale solution for them. According to an article published on Forbes, the Board of Directors for the National Federation of the Blind believe that Accessibe “engages in behavior that is harmful to the advancement of blind people in society.” 

Who Is Accessibe Best For?

If you’re brand new to website accessibility and would like to learn more about the different ways to make your website accessible while having an easy user interface to use different features, Accessibe may be a good option for you. 

Accessibe is also good for those that have a smaller website and need an accessibility option that is affordable. However, if you’re someone who takes their website accessibility seriously and wants to make sure you’re protected from lawsuits, ADA Compliance Pros is probably a better option for you. 

Audioeye: An Advanced Accessibility Option

Audioeye is another accessibility solution that uses mostly automation and assistive technology to find and fix accessibility errors automatically. Their software runs over four hundred tests to look for accessibility errors and fixes them while the page loads for a visitor. 

Strengths

Audioeye allows you to manage multiple sites in one dashboard and has easy installation that is able to integrate with over ten different CMS platforms. While it can work for individuals with their own website, it is also built to service agencies and partners.

Another advantage that Audioeye has is their support, you’ll have access to accessibility experts that can answer your questions in regards to the software or just accessibility questions in general. 

They also offer protection for their users from 3rd party companies while implementing data processing protocols and complying with the GDPR and CCPA regulations. 

Weaknesses 

It’s not just Audioeye’s software that makes their solution more robust than most options, it’s also their support that gives them a slight competitive advantage as well but, despite their support options, they still lack in some key areas. 

As with any automated solution, you risk the software not detecting every issue which leaves you open to a potential lawsuit. 

Although the software claims to offer a lightweight solution, it reloads with every new visitor, this could potentially slow down the page loading speed which is a ranking factor in Google and also dampers not only the user experience but your digital marketing efforts. 

Who Audioeye Is Best For

Audioeye is good for users who are searching for a more robust accessibility tool. Offering a larger platform to manage multiple sites and a support team on standby for remediation services makes this company a good choice for bigger agencies that serve dozens of clients. 

However, if you need a compliance monitoring solution that is more hands-on, detailed, and ensures that you’re offered the maximum amount of support and protection from lawsuits, ADA Compliance Pros would likely be a better choice. 

Accessibe vs Audioeye vs ADA Compliance Pros: Comparing Your Options

We’ve laid out some information on accessibility options for your website and hopefully, you’ll be able to make a decision that best suits your company’s needs. 

Having over twelve years of experience in the world of accessibility, we see people in different phases of their business so we’ve been able to break down these needs into subsets and recommend a solution based on that. 

If you are looking for a “quick fix” for your accessibility issues and an interface that allows for easy control and navigation, while still offering affordability and you have a smaller website (when we say smaller website, we mean in terms of the number of pages), Accessibe may be a good fit. 

If you run an agency and are serving multiple clients with sizeable websites, Audioeye is a solid option as you’re able to manage multiple sites under one platform and they have good support options, so you can speak with an accessibility specialist if needed. 

But, if the protection of your website is your top priority and you’re looking for knowledgeable professionals who take the time to run a thorough manual audit, can educate you and your team on accessibility, and can collaborate with developers to address issues to keep you protected from lawsuits, we’re confident that we can deliver the most thorough solution. If you’re interested in working with us, you can start by taking our Free Accessibility Audit to gauge the accessibility errors on your website or set up a free consultation to speak with an accessibility expert about your website.

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