Here’s What You Should Do If You Received a Class Action Lawsuit on Website ADA Compliance

  • 17.09.2021
  • 2,445 views

If you’ve received a class action lawsuit there are a few steps you need to take in order to avoid settling for the lawsuit amount. In this article we’ll discuss the four steps to take in detail. 

If you are facing a class action lawsuit, reach out to us for a free consultation. We’ll conduct an audit to give you a birds eye-view of the errors on your website and a clear path to remediate them and avoid settlement. 

Four Steps To Take To Avoid Settling A Class Action Lawsuit 

We’ve helped dozens of businesses who were facing lawsuits avoid them and achieve website compliance and we always recommend these four steps: 

Step 1: Run A Website Audit 

The first thing you need to know when facing a class action lawsuit is exactly what errors your website has. Until you gain a clear understanding  of what is and isn’t wrong with your website, you cannot respond to the lawsuit.  

The quickest type of audit to run is an automated audit because it can give you a fast analysis of your website accessibility and give you a better idea of what errors you have. Our company has a free accessibility audit you can take to get a better understanding of your errors and even receive guidance on quick remediation. 

Step 2: Have A Professional Consult With You About Your Website 

There are dozens, or even hundreds of accessibility errors, that could be present on your website and the only way to know them all is to have an accessibility professional conduct a manual audit of your website. A manual audit will go into detail about all of the issues and how they need to be addressed. While automated scans are fast and less expensive, they only run at a 30% accuracy and will not give you enough information for your lawsuit.

Step 3: Begin The Remediation Process

The remediation of your website begins with your developer making the necessary fixes according to the audit that’s created for them by the accessibility professional — leaving not only the remediation, but the determination of what is and isn’t accessible up to your developer is unwise.  Rarely do developers have the training or expertise to understand the necessary accessibility guidelines that will meet the requirements of resolving a lawsuit, especially one filed by a serial litigant who constantly targets businesses.. Your developer should work side-by-side with the specialist to recreate and resolve all issues and address issues on a code level. Addressing errors on a code level ensures protection and that all visitors regardless of disability can access your website which offers protection from lawsuits.

Our professionals are available to answer any questions your developer has and help seamlessly complete the remediation process. 

Step 4: Technical Support 

After your developer completes remediation, you should have another audit to confirm that all issues have been resolved and that your website is WCAG 2.1, Level AA compliant. Once our clients finish their audits, a specialist will review their website once more to confirm all issues have been fixed and upon confirmation clients will receive our inspection verification badge. 

Ready To Protect Your Business From Litigation? 

The only way to avoid a lawsuit settlement for a non-compliant website is to remediate the issues as soon as possible, but it can be confusing going at it alone. Move forward with a reliable and experienced partner who can guide you and your developer through the remediation process and get your organization compliant as soon as possible. Our professionals have over twelve years of experience in ADA compliance and are experts at helping website owners protect themselves from serial litigation. 


Begin remediation now by reaching out to our accessibility professionals for a free consultation so we can lay out a clear and quick path to remediation.

  • Tags:
  • Accessibility Features Website
  • ADA
  • ADA Accessibility Guidelines
  • Ecommerce ADA Compliance
  • Help